WHAT OUR PURCHASERS SAY ABOUT HELM

The fine reputation of HELM gave us the confidence to buy off-the-plan. It was not an impulse decision. We did a lot of research and inspected plenty of projects, including several of HELM’s completed developments which still looked fresh and well maintained. Everyone we spoke to were complimentary of HELM – even competitive real estate agents praised HELM for its quality.

Knowing how prized each HELM development is, we regard ourselves as being the ‘lucky last’ to be able to buy into Phi. We had looked around for a large, light-filled apartment for at least three months and before committing to Phi we spoke to several residents from previous HELM buildings. Their ringing endorsements of HELM’s quality and after-sales service galvanised our decision.

We also found it telling that all the off-plan projects we viewed boasted that theirs would be up to the standard of HELM. So, we reasoned, if HELM had become the benchmark for quality why then wouldn’t we purchase a genuine HELM product?"

November 2023 – After settlement

“HELM is particularly praiseworthy for its customer service. On moving in we were surprised and delighted to find a welcome food hamper, a bottle of good quality red wine, and a beautifully gift-wrapped scented candle. A HELM representative spent two hours showing us every feature in the apartment and how all the appliances worked. They also left us with a compendium of instruction manuals, warranties and spare keys. It’s this attention to detail that makes HELM stand out from others.

We both work so we are time-poor and need something that is low maintenance, well located and is convenient to public transport. We had lived in an earlier HELM development and prefer an apartment to a house. Our new apartment has a good layout with plenty of storage, is defect-free and meets all of our needs at this stage of our life.

Living here feels like a holiday. I utilise the big veranda a lot. It has a nice outlook and gets the morning sun from the east and the afternoon sun from the west. The apartment’s detailing and finishes are top quality, the location is well connected to the shops, and the security is excellent.

Friends had purchased HELM apartments and were very happy with everything HELM offered, their experience with the project, the quality and attention to every detail both pre and post sale. I am pleased I took on board their comments and bought into a HELM development.

The design of the interior of my apartment makes good use of the space and has a surprising amount of storage. Having everything new and of such good quality is a nice experience. I particularly like the timber floors, the Gaggenau appliances and the Vintec wine fridge.

HELM has helped with the settling in process and I know that nothing is too much trouble for them.

Kevin is in the building industry and knows quality when he sees it whilst my son is a property developer. Both recommended we consider a HELM project when we were looking to purchase an apartment. We have nothing but good things to say about HELM, its staff, its attention to detail and its after sales service.

We had heard of HELM and seen a few of its completed projects on the Lower North Shore so when we stumbled upon Sonnet in its early construction stage it was an opportunity too good to pass up. Even though this was our first experience of buying off-the-plan the process was not daunting.

I noticed that HELM was recently awarded a GOLD STAR rating under the iCIRT rating system for developers.

Congratulations Mark and the team at HELM on being one of the only four developers awarded the top 4.5 star rating.

Whilst the Latitude building is now over 10 years old, we continually receive positive feedback from various maintenance trades the Strata Plan utilises on what a "good" building this is with quality inclusions.

Nine of the original fifteen owners remain in the building and we remain nothing but complimentary to Mark and the team on "our" building.

Once again congratulations and well done to the team.

We enjoy following the Sydney property market and had been tempted several times to buy into a HELM development, but the timing hadn’t been right. One day we received an off-market offer for our apartment which was too tempting to refuse. Fortunately, there were still some apartments available in Ora which was under construction.

Most weeks we’d come out and check on progress and were always struck by how polite the HELM staff were, from the trades to the administration employees, which is a reflection of the company’s high training and ethical standards.

The three words we’d use to describe our HELM experience are confidence, delivery and proof. They are confident in what they offer, they deliver what they promise, and the proof is the pride owners like us have in their product.

We don’t know of any other boutique development company that compares to HELM.

Ann and I lived happily in a three-storey house for 25 years, but my torn meniscus meant I couldn’t handle all the steps without discomfort. We knew it was time to move on, so we sought out a single-level apartment with good north-east views in a convenient location with surrounding easy walking. Dolls Point was ideal.

Being a structural engineer, I knew of HELM, and friends who were living in a couple of its earlier developments provided us with rave reviews so we had no concerns about buying off-the-plan. From the start of construction I kept a close eye on progress and was extremely impressed. The HELM builders allowed me to bring my young structural engineers to the site and learn how HELM goes about its work.

Our confidence in HELM has been vindicated. Our apartment is light, airy and well designed, allowing us to maintain an outdoors-indoors lifestyle. We take advantage of the spacious deck as much as possible, but even when the weather is bad we have the space to host dinner parties for large groups in complete comfort as well as having friends stay over.

We downsized from a large family home and secured a two-bedroom apartment at Ora off-the-plan. While we were waiting for its completion we rented an apartment in an earlier HELM development, ‘Bayview’ at Ramsgate Beach. Wow, were we impressed with the high standard of finishes and functionality.

We thought that if our new apartment was as good then we’d be delighted. We weren’t disappointed. Our new apartment takes quality to another level with the latest top-end products, appliances and services. Everything is first-class, and we couldn't be happier.

You can be assured when you purchase a HELM product you will be rewarded with a residence of outstanding quality that will meet your needs for many years to come. HELM provides a worry-free, low maintenance, comfortable lifestyle that lets people like us get on with the other important things in our lives

After losing my partner I soon realised that my long-term home on a large block was too big with far too much upkeep for my changed circumstances. My children and grandchildren were living interstate and overseas so it made further sense to downsize into an apartment, which I could lock up and leave in confidence when I travelled to visit them.

I looked around and spotted Ora under construction. Because I had never lived in an apartment I was meticulous with my due diligence and was constantly reassured that HELM was reputable and its standards were high.

Now that I’ve settled in I can appreciate what people meant. My apartment is great and I’m loving it here. I have a ground floor north-facing apartment with a garden just the right size for me. During Covid I worked from home and the apartment is super quiet and equipped with everything I need to be productive. I dread having to work from an office again.

After our three children settled in their own places we remained in our five-bedroom Monterey family home for a number of years, with its stairs and the associated gardening and maintenance issues. Like so many in our position we realised we needed to downsize into an apartment, and the idea of something brand new was appealing.

We had always admired the look of ‘Latitude’ at South Cronulla (HELM’s first project) and by chance we were told about a new project at Dolls Point by the same developer. We were among the first to view the plans for Ora, so we put a deposit down and hoped that our apartment would turn out as well as the marketing material promised.

We were not disappointed. Our apartment is great, we hear no noise from neighbouring apartments, and we enjoy our big balcony which is bathed in morning sunlight. Among the impressive qualities of HELM are its attention to detail, its polite and attentive staff, and its willingness to attend to any issues, which we are pleased to say have been minor.

We came to look at the Ora offering out of interest but not intending to buy. However, we immediately recognised it as exceptional: its location, the building design and HELM’s reputation.

Seeing a finished apartment in HELM’s ‘Bayview’ gave us the confidence to purchase our garden apartment with its good-sized terrace and garden. Having a lock-up double garage means I can rebuild and run my extensive model railway and still have space for the car.

Our expectations were high yet all have been met and we are delighted with our home. It feels like a holiday every day.

I had lived in the same apartment at Brighton-Le-Sands for 36 years so when I retired from work I decided to make a change that would cater for my next 20 years or so and maximise my new found ‘freedom’.

I was looking for something fresh and new. Having previously bought an investment property off-the-plan I was familiar and comfortable with the process, and HELM’s stellar reputation for quality and service gave me further confidence.

My Ora apartment is exactly what I was looking for. It is a generous size and practical, with plenty of cupboard space. In keeping with my lifestyle change I fitted out the apartment with new furniture. I could hardly be happier with how things have turned out.

I’ve built four houses so I am familiar with the construction industry and the cost of materials, fitting and fixtures. Ora surpasses anything I’ve been involved in. I cannot fault HELM, and I thoroughly recommend the whole company for its professionalism, integrity and exceptionally high standard of workmanship.

Over the last 15 years we’ve purchased five properties off the plan – two in the UK and three Sydney. We’ve gone on to call four of them home. This four will soon become five when the HELM Ora development is complete.

Being seasoned off the plan purchasers we know a ‘good thing’ when we see it. We’re also now highly attuned to those hidden warning signs that suggest when a property purchase based on plans alone is to be avoided at all costs. For us that ‘good thing’ is any development that the HELM team work their magic on.

That’s why almost seven years to the day since buying in the Esque development in Mosman we didn’t hesitate for a single moment to upsize into one of the Penthouse Apartments in Ora. In fact, we knew we’d be taking one before we’d even seen any plans or prices. Why? Because in the few years between Esque and Ora we’ve been through the mill, a painful mill, after purchasing in a development on the Northern Beaches. With hindsight we see it as a blessing in disguise as they say – a lesson in what inferior looks like. It squarely taught us that you don’t know what you’ve got until it’s gone. The experience gave us absolute unwavering confidence that no one builds like HELM.

Why? The list is long but here are just four reasons to choose HELM: - They invest in timeless and beautiful fixtures and fittings – everything from the tapware, to the drawer mechanisms to the splashbacks even the light switches have a wow factor. - They know how much value a smart layout and an abundance of natural light can add, not only in creating a sanctuary to call home but also a solid investment that can only go one way in value. - They don’t just build homes – they build communities of like minded people. You become not just part of a building but part of a group of neighbours who all share the same pleasure in living in such a unique space. - They’re a pleasure to deal with. They do what they say they will, and more, and keep you informed every step of the way. From the moment you pick your apartment to well beyond the day you collect the keys you’re in safe hands.

To summarise, we couldn’t say it better than Domain property journalist Dea Jolly, who recently wrote: “A good architect will help your dreams become a reality and a great team of tradespeople are worth their weight in gold. These experts will make or break your project…so listen to their recommendations, look at their prior work and don’t make decisions based only on price.”

Buying off the plan can be daunting – so many things can go wrong. So many promises made and expectations set when you put down 10% that can fall by the wayside as soon as contracts are exchanged. Not with HELM. That’s why we’ll be spending the next two years anticipating Ora – confident we’ve purchased what will be one of the most stunning developments in Sydney, if not in Australia."

November 2021 – After settlement

"Our apartment in Ora is the second time we have called a HELM development home. After purchasing in a prior HELM development, we had so much confidence when buying off-plan that Ora would be stunning - and the reality is that our apartment has exceeded our already high expectations. For example, there were inclusions that we never expected, like external motorised blinds - just one great example of how the HELM team thinks about every little detail.

They know exactly how to make their apartments feel like home from the moment they hand over the keys - and they're never far away with support while you settle in.

Our apartment has certainly met all our expectations, and beyond. It’s only now, a couple of weeks after settlement, that we are beginning to appreciate the huge task it must have been, let alone to complete the building itself, to deal with 17 different groups of residents, each with their own queries and levels of stress! We also really appreciate the effort to compile the ‘welcome pack’ which we are slowly making our way through.

Thank you HELM for delivering such a beautiful home. It’s everything that was promised. I’d also like to compliment the fantastic staff at HELM. All the tradies on site were always polite and well mannered. I have no hesitation in recommending HELM. You’re all legends.

HELM is obsessive about attention to detail. A staff member would check every aspect of our apartment, then another would go over it just as thoroughly with a different set of eyes. This to us demonstrated a pride in workmanship you rarely see these days. The purchasing process, the quality of the build, the helpfulness of the staff, and the presentation of our apartment was absolutely flawless. The entire process exceeded our expectations and further demonstrated HELM’s obsession with customer satisfaction.

Buying properties off the plan can be really daunting without visualising the build or the finish. At the HELM development, quality build is curated in fine detail. As new home owners who came from the experience of living in different apartment blocks for decades, we wish to give a big thumbs up to HELM and their service team who assisted the settlement.

Our apartment is actually more spacious than I imagined. Its high ceilings and large windows draw in the light, and there is a cooling easterly breeze from the harbour. When we open the glass balcony doors the living area provides enough space for us to entertain in a style to which we’d been accustomed.

We are thrilled with our apartment and delighted at the extra lengths to which HELM goes to in order to guarantee perfection. Our son-in-law is an electrician and he was astounded at how much better HELM’s workmanship is than the industry standard. He told us that he’d never seen electrical work done so neatly and professionally. It’s very reassuring to know that the services hidden from view are just as good as the wonderful finishes obvious to everyone.

The HELM experience was so reassuring. There was no sales pressure, just a genuineness, professionalism and confidence that came from a belief in the quality of the product. HELM representatives addressed all my concerns, even allowing me, at their suggestion, to inspect another development they had recently completed. It is obvious that HELM takes great pride in their workmanship; it’s their number one attribute.

Everyone connected with HELM has been so considerate of our neighbourhood. The goodwill started well before work began when HELM hosted a sausage sizzle for all the neighbours. They outlined their plans, listened to our concerns and encouraged us to speak up if ever their actions impacted us. We became friendly with the site manager and many of the tradespeople, and they went out of their way to fit in.

An added bonus with having a HELM development in the neighbourhood is the improved streetscape, a beautification of the site and a rise in values of surrounding properties like ours. My neighbours and I can’t praise HELM highly enough. If only all builders and developers were so considerate.

The first thing we are pleased about is quality and excellent finish. It can happen that friends will give ‘warning advice’ during the wait from sighting plans to completion. We were very lucky when personal friends and relatives at different times assured us they knew of HELM and we were in good hands. This was absolutely correct. We are thrilled with the design of our chosen new home, the use of space and flow for everyday living. During our wait for completion HELM answered all our queries, gave us information and even changed one wall for the benefit of space and usage. We are quite delighted with our choice.

The word that best describes HELM to me is integrity. Everything they do pre-and-post sale is customer-focussed and professional. Unlike many developers who ‘go missing’ once settlement occurs HELM maintains a liaison person on site who is hands-on to ensure things go smoothly. HELM staggered the moving-in times among the new residents and kept a parking space free for a removalist van so there was no confusion or delays. The Muse hand-over package contained all warranties and relevant contact details, and we received instruction on how to operate our new appliances.

From beginning to end every aspect has been fantastic. I’ve not a single complaint. HELM’s attention-to-detail has been meticulous – including a two-hour walk-though of the apartment on completion to familiarise myself with all the appliances and features. I knew the apartment would be top quality as I’d inspected previous HELM developments but the finishes have exceeded my expectations.

We had friends who had purchased in an earlier HELM development and they had nothing but positive feedback. We were particularly impressed when they told us there was no defects in their apartment on their final inspection, which is almost unheard of. We had two minor imperfections in our apartment but they had already been noted by HELM and were in the process of being rectified. We found the honesty of all HELM staff to be refreshing. The interaction was always straightforward and the outcomes always good. The way HELM kept us informed with newsletters and photos during the construction phase was much appreciated. We are very happy.

I was a resident in a previous HELM development (Esque) and when it came time for me to buy my own apartment I wanted something of a comparable quality. I didn’t look at any other developments; I just waited until a HELM project came up. I’m so pleased I did. The HELM staff are so professional, thoughtful, courteous, conscientious and empathetic. They always responded to my calls and made everything as stress-free as humanly possible.

Our apartment meets our new lifestyle perfectly. The quality of finish is exemplary, and if we do find a defect HELM is fastidious. They left us a detailed handover package, and a project manager has remained on site to help all owners settle in. Nothing ever seems too much trouble for HELM. They are one developer who don’t just talk about their attention to detail, they back it up with action.

During the construction phase HELM kept us updated every few months with information and photos, and as we watched the building take shape it was obvious that they were using first class materials and paid great attention to detail. We can’t speak more highly about HELM and their staff.

We didn’t expect that buying-off-the-plan and moving into an apartment for the first time would be so easy. Dealing with HELM has been a fantastic experience. They guided us through every step, and if there were any problems HELM solved them promptly and without fuss. “Our apartment is of the highest quality, but this wasn’t a surprise having been shown through a finished apartment at the nearby Bayview Ramsgate Beach development before we made up our mind to buy. We are very happy here for many reasons.

Before you buy any property off-the-plan it’s vitally important that you look at a developers’ previous work, and talk to occupants of these buildings if you can. We were lucky enough to know people who lived in two previous HELM developments, so we inspected their apartments and also gained ringing endorsements about the company’s standard of service. HELM is professional and proud of their workmanship, and this reflects in the number of awards they have won. I know that they only undertake an average of one project per year so they don’t over-commit their resources, and they have their own skilled tradespeople controlling every stage, from concept through to completion.

I am in the building trade and I can only describe HELM’s product as ‘Exceptional’. It’s the reason I bought an apartment in Encore Ramsgate Beach and I’d be happy to recommend HELM to anyone. The key to their quality is the staff. Those that I’ve dealt with are perfectionists who take great pride in their workmanship and won’t settle for anything but the best.

HELM have been a wonderful company with which to deal. They have great staff who promote HELM’s commitment to serving their customers so well. HELM’s great reputation is fully deserved and we thank you.

When you deal with HELM you get this sense of family which is very reassuring. Quality is of paramount importance to them, and they are always willing to oblige. Because downsizing into an apartment is such an important decision we were naturally apprehensive, but HELM kept us fully informed every step of the way.

Having to downsize from my five-bedroom family home of 49 years into an apartment because I’m now on my own filled me with trepidation. I looked at several unit developments and was not impressed. Then I saw what HELM was offering and it was like: ‘Wow, what a difference’. My apartment in Laurier is wonderful in every way; spacious with plenty of light, quiet and beautifully finished. It’s lovely. I’m so happy I put my faith in HELM, and I congratulate them.

Security and ease of being able to lock-up-and-leave to travel were foremost in our minds when we made the decision to downsize. Our investigations revealed that the reputation of HELM was impeccable and that they were leaders in their field of high-end apartments for owner-occupiers. HELM hasn’t skimped on anything, everything is top of the line. There is heaps of storage, the apartment is very quiet, and the attention to detail has made our decision to move even more appealing. Living here is absolute bliss.

Having decided to downsize we found an off-the-plan apartment we thought would be suitable. However, when it was completed we realised it wasn’t the location we wanted to live in, so we on-sold it. That’s when we were lucky enough to discover the HELM difference. Laurier is a boutique building in an energising location where residents are owners, not tenants, so there is great pride in maintaining standards. Our apartment is fantastic and the HELM team are extremely professional.

Buying off-the-plan took a leap of faith for us, but it was a decision we do not regret for one moment. In fact, the design of the building and the quality of the finishes, fixtures and fittings exceeds our expectations. Not only did HELM build a first class apartment building but they have created a huge sense of community amongst the residents. They remained on site for several months after settlement to help residents move in and iron out any of the inevitable teething problems with a new building.

Outstanding quality. Great attention to detail. Built to the highest standards. It was a big move for me after being in my home for 26 years and I am delighted with my purchase. If there were more developers like HELM it would be a great asset to the community and the environment.

Everyone at HELM is a pleasure to deal with. Their level of friendliness and helpfulness has way exceeded our expectations. They pulled out all the stops to produce a building that is not only fabulous to live in but which will stand the test of time. It is leagues above other small scale developments, with finishes that put it at the very premium end of the scale.

I can’t give enough praise to the HELM team. They have done an excellent job to ensure the best quality has been delivered, and taken care of all our enquiries in a timely manner. What HELM has done is a breath of fresh air to the residential development industry. Everyone who has visited my new home has given it the thumbs up.

It was a difficult decision for us to downsize, however when we saw HELM’s plans and proposed finishes we decided it was time. The complex is beautifully finished and the layout allows for ample cross ventilation and daylight into all parts of the apartment. But probably more important was the attention to detail that HELM gave. The personnel from HELM were quick to respond, easy to work with and the pride that each of them have taken in this development is noticeable.

We are extremely happy with HELM and love living at Esque. We have been delighted about the quality of the finishes and the courtesy, co-operation and support of the staff. Any problem we had was no problem for them.

HELM is one of those rare developers who seem more focussed on customer satisfaction than profit. We are delighted with their service and support. They helped co-ordinate our move, provided a detailed handover package, and made some changes we requested to our apartment – all at no cost.

It’s a landmark building which will do wonders for property values in the area. We have worked on some of Sydney’s most exclusive homes and the HELM craftsmanship and finishes are impressive. Before we bought here I inspected HELM’s development in South Cronulla, Latitude, and that convinced me they were in the elite category. My wife Lydia and I are over the moon with our apartment. In fact, I have friends who want to buy into HELM’s next project.

We love it here. We took the gamble and it has paid off. Our apartment is much roomier than I thought it would be. The finishes are fantastic and the building looks great. We had never bought off-the-plan so it took faith in the developer that what we were buying would turn out as well as it looked in their marketing material. We did our homework, and everyone we spoke to was glowing in their praise of HELM. They guided us through the process and couldn’t have been more helpful. They have delivered a beautiful building and a perfect apartment for us.

For HELM it’s personal pride, and this reflects in their end product. They are professional and fastidious with every aspect, from their quality control to hand-over. They have delivered above and beyond my expectations. From my experience it’s HELM first and daylight second.

The funny thing is we don’t miss the space, or the views . . . or the stairs. Miriam doesn’t miss the three days a week it took her to keep the house clean and tidy, and I certainly don’t miss maintaining the pool and the gardens. Our new lifestyle is amazing. We are close to our grandkids and everything we need is handy. When I checked out HELM I found that they funded their own projects, were very selective with their sites and only did one development at a time. I couldn’t recommend them more highly. The HELM staff have been exceptional.

I cannot speak too highly of the HELM experience. The staff were efficient and caring. The building process and final product met my expectations, and I look forward to my new lifestyle at Bayview.

I was critical when I first inspected the plans for Latitude and saw the artists impressions of how the building was supposed to turn out. It all looked too good to be true. I have a lot of building experience and I doubted HELM could deliver on what they promised. But they did. We received all of the features and facilities the plans showed and the brochure stated. We are very comfortable and can’t believe how much storage our apartment has. As well as providing a terrific building, HELM have been very supportive to all residents.

We decided to sell our family home after our four children moved out. We love the fact that you lock the door to our apartment and travel without having to worry about the pool, the gardens, and even the house exteriors. When it came time to move in everything went smoothly. The experience was the polar opposite to the problems we encountered with tradespeople when we built our house. At Latitude, we didn’t have a single problem. We can’t speak highly enough of HELM, their team were absolutely wonderful and the level of finish in our apartment is superb. We would recommend HELM to anyone.